We provide a range of services that can be summarized below:
Video Recording of Service Interaction
Our high quality video produces an irrefutable documentary of the service interactions experienced. This captures a number of intangible elements that cannot be replicated in written reports.
Telephonic Record of Service Interaction
We are able to provide a high quality record of how customers are being treated by your “front line” personnel.
Medley of Interactions
A composite clip of interactions is put together to illustrate a particular aspect of training. It is especially useful for specific management interventions. Our clients in training situations often use this popular offering.
Service Measurement Reports
We provide customized reports on specific areas of service delivery within an organization. These reports are written up by a team of people thus ensuring an objective analysis according to defined criteria.
Service Delivery Analysis
International Best Practices have been distilled into a framework of criteria to measure service delivery standards. In consultation with our clients we customize a framework that puts structure into the adage “what is measured is managed”. This tool also generates statistics that prove invaluable in management interventions.
Training Programme Evaluation
We evaluate the effectiveness of training programmes implemented by your organization. This provides an independent, objective measure of your training efforts. We are also able to establish the staff response to training efforts.
